Effective Date: September 14, 2026

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Soul Seated Journey is a 501(c)(3) nonprofit organization serving emerging adults and the broader community through programs, events, resources, and related support. We respect your privacy and are committed to protecting the personal information you share with us.

 

This Privacy Policy explains how Soul Seated Journey collects, uses, shares, and protects information through our website, forms, communications, programs, events, applications, referrals, donations, volunteer activities, and related services.

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By using our website, submitting a form, applying for a program, registering for an event, making a donation, communicating with us, or otherwise providing information to Soul Seated Journey, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Mailing address, when provided

• Age or date of birth

• Emergency contact information

• Program application information

• Event registration information

• Referral or intake information

• Donation or volunteer information

• Communication preferences

• Information you choose to share in forms, emails, text messages, phone calls, meetings, applications, referrals, or other communications with us

 

Depending on the form, program, event, or interaction, you may choose to provide information about your interests, needs, goals, availability, community connections, life circumstances, or reasons for contacting Soul Seated Journey.

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Please do not provide sensitive personal information unless it is requested for a specific purpose or you choose to share it with us as part of a program, application, intake, referral, event, or support-related interaction.

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2. Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies. This may include:

• IP address

• Browser type

• Device type

• Pages visited

• Referring website or source

• Date and time of visit

• Interactions with website content, forms, buttons, or links

• General location information based on IP address

 

We may use tools such as Wix, Google Analytics, Meta Pixel, HubSpot, and similar services to understand website activity, improve our communications, measure outreach effectiveness, and better serve our community.

 

You may be able to limit cookies or tracking technologies through your browser settings, device settings, or privacy controls. Some website features may not function as intended if cookies are disabled.

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3. How We Use Information

Soul Seated Journey may use personal information to:

• Respond to inquiries

• Process program applications

• Support intake, handoff, and referral processes

• Communicate about programs, events, scheduling, and participation

• Send event reminders and program updates

• Provide resources and support

• Manage volunteer, donor, partner, and community relationships

• Send email or SMS communications when permitted

• Process donations or related transactions

• Improve our website, programs, forms, communications, and outreach

• Maintain internal records

• Protect the safety, security, and integrity of our organization, participants, community members, and systems

• Comply with legal, regulatory, accounting, or reporting obligations

We do not sell personal information.

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4. Email Communications

If you provide your email address, we may use it to send communications related to Soul Seated Journey programs, applications, events, resources, donations, volunteer opportunities, partner communications, or organizational updates.

 

You may unsubscribe from marketing or newsletter-style emails by using the unsubscribe link included in those emails. We may still send non-marketing communications related to active program participation, applications, donations, transactions, safety, legal notices, or administrative matters.

 

5. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from Soul Seated Journey, we may send SMS/text messages related to:

• Program and application follow-up

• Event reminders

• Intake and handoff coordination

• Scheduling and participation support

• Volunteer-related communications

• Fundraising or donor-related communications, if applicable

• One-to-one conversational communication with our team

 

Soul Seated Journey does not typically use SMS for general marketing or news updates.

Message frequency may vary. For general updates, message frequency is typically up to four messages per month. During active program participation, application follow-up, intake coordination, or event-related periods, message frequency may be higher, including up to two to three messages in a given week.

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Message and data rates may apply.

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You may opt out of SMS messages at any time by replying STOP to any message from us. You may request help by replying HELP or by contacting us at privacy@soulseated.org.

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Soul Seated Journey does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

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Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide SMS services, comply with law, or support the operation of our messaging program.

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Consent to receive text messages is not required to apply for a program, participate in a program, attend an event, make a donation, volunteer, or receive services from Soul Seated Journey.

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6. SMS Consent and Opt-In Sources

You may opt in to receive text messages from Soul Seated Journey through website forms, HubSpot forms, Wix forms, paper forms, verbal consent, or other direct consent methods.

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When you opt in, you authorize Soul Seated Journey to send text messages to the mobile number you provide for the purposes described in this Privacy Policy and any applicable SMS Terms & Conditions.

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We may keep records of SMS consent, including your name, phone number, date of consent, consent source, and communication preferences.

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7. How We Share Information

We may share information with trusted service providers and vendors that help us operate our website, programs, communications, events, forms, donations, data systems, or related services. These may include providers such as:

• Wix

• HubSpot

• Sakari

• Google Analytics

• Meta Pixel

• GiveButter

• Google Workspace

• Google Voice

• Payment processors

• Email service providers

• Analytics providers

• Event, form, communication, and technical support providers

 

These service providers may process information on our behalf for purposes such as website hosting, form management, SMS messaging, email communication, analytics, donation processing, event registration, internal operations, and technical support.

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We may also share information when necessary to:

• Comply with applicable laws, regulations, subpoenas, court orders, or legal processes

• Protect the rights, safety, and security of Soul Seated Journey, our participants, staff, volunteers, partners, donors, website users, or others

• Respond to emergency situations or safety concerns

• Prevent fraud, abuse, or misuse of our services

• Complete a merger, restructuring, or similar organizational transition, if applicable

 

We do not sell personal information. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

 

8. Donations and Payment Information

If you make a donation or payment through our website or a third-party donation platform, your payment information may be processed by a third-party payment processor or donation platform. Soul Seated Journey does not directly store full credit card or bank account information unless expressly stated by the applicable payment provider.

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Donation platforms and payment processors may have their own privacy policies and terms that govern how they collect, use, and protect your payment information.

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9. Referrals, Intake, and Emergency Contact Information

If you submit information about another person, such as a referral, emergency contact, parent, guardian, partner, provider, or other contact, you are responsible for ensuring that you have permission to provide that information where required.

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We may use referral, intake, and emergency contact information to evaluate program fit, coordinate communication, support participant safety, assist with handoffs, and respond to urgent or administrative needs.

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10. Young People and Minors

Soul Seated Journey primarily serves emerging adults ages 18 and older. Some individuals may contact us or engage with us before turning 18, including individuals who are 17 and preparing for future participation.

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Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at privacy@soulseated.org so we can review and respond appropriately.

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For individuals under 18, we may request parent or guardian involvement, consent, emergency contact information, or other appropriate permissions where required or appropriate.

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11. Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including program administration, application review, event participation, donor records, volunteer records, legal compliance, accounting, reporting, safety, dispute resolution, and internal operations.

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Retention periods may vary depending on the type of information, the reason it was collected, legal or reporting requirements, and organizational needs.

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12. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, platform, database, email system, SMS system, or internet transmission is completely secure.

 

Please use care when deciding what information to share with us through online forms, email, text messages, or other digital channels.

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13. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, safety, operational, and recordkeeping requirements.

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You may also:

• Unsubscribe from marketing emails using the unsubscribe link in our emails

• Opt out of SMS messages by replying STOP

• Request SMS help by replying HELP

• Contact us at privacy@soulseated.org with privacy, data, or communication questions

 

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law and our organizational responsibilities.

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14. Third-Party Links

Our website may contain links to third-party websites, platforms, donation pages, event pages, forms, social media pages, or resources. We are not responsible for the privacy practices, security, or content of third-party websites or services.

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Please review the privacy policies and terms of any third-party services you use.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website, forms, programs, communications, or services after an updated Privacy Policy is posted means you accept the updated policy.

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16. Contact Us

If you have questions about this Privacy Policy, our communications, SMS messaging, or how we handle personal information, please contact us at:

Soul Seated Journey
San Francisco Bay Area
Email: privacy@soulseated.org