About the Role
We’re looking for a Community Experience Manager to serve as the on-the-ground anchor for our in-person program and community experiences.
This is a frontline member-facing role that blends community stewardship, experience production, and member care. You sit at the relational and logistical center of Soul Seated’s community presence—the consistent human anchor across full member journey, from a person’s first Discover Experience through their cohort journey and beyond.
You will plan and produce a portfolio of in-person experiences — from regular community events to multi-week cohort-based programs and standalone learning experiences. Throughout these experiences, you will serve as a warm, grounded, and trusted presence for participants, facilitators, and partners, and shape and steward the physical environment.
This role requires someone who is equally energized by operational execution and human connection.
You are both:
A highly capable operator who can plan and execute complex events end-to-end
A carrier of culture who shapes how people feel in a space — welcomed, safe, and genuinely connected
You are not just managing logistics and operations — you are shaping the feeling of the space and tending to our community.
How This Roles Supports the Organization
This role sits at the intersection of Experience Delivery, Community Stewardship, and Local Partnerships:
Program Delivery & Community Experience QualityEnsure in-person sessions and events are executed seamlessly and reflect our values
Community Support & Participant ExperienceServe as a consistent, trusted point of connection for participants across their journey
Community Growth & PartnershipsBuild partnerships and produce events that foster a Soul Seated community and grow awareness, trust, and engagement within the local community
What You'll Do
Community Presence & Member Experience (25%)
Serve as SSJ's most consistent human presence — the person members know, trust, and return to across their entire journey:
Act as a central “home base” for members from their first Discover Experience through their cohort journey and into the Integration and Contribution stages of their journey — present before, during, and long after a cohort closes.
Manage participant communications (reminders, follow-ups, and ongoing engagement)
Respond to questions and support needs across in-person and digital channels
Create a welcoming, inclusive, and emotionally safe environment for all participants
Build trust and connection through consistent, attentive, and compassionate presence
Monitor group dynamics and flag any participant well-being concerns to the appropriate team members
Maintain up-to-date participant records to support continuity of care and communication
Experience Planning & Production (25%)
Own planning and production of in-person experiences across full member journey— Discover Experiences, program cohort sessions, and the ongoing community events that run year-round.
Plan and produce 8-week in-person program in partnership with Program and Service care teams
Design and execute an ongoing series of Discover Experience and community events that run continuously — building community before a cohort opens, sustaining it while one is active, and keeping it alive after it closes
Translate program design into clear event plans, timelines, and run-of-show documents
Manage end-to-end logistics: securing venues, vendors, materials, catering, and staffing
Ensure all events align with program goals, themes, and participant experience standards
Manage event plans, timelines, and task tracking within project management systems (e.g. Asana)
On-Site Experience Operations & Delivery (20%)
Serve as the on-site lead for all in-person sessions and events.
Act as the primary operations lead on-site for all program sessions and community events
Oversee setup, flow, transitions, and breakdown — ensuring a seamless participant experience
Partner closely with facilitators (“Care Team”) to support delivery in real time
Manage vendors (e.g., venue staff, caterers, photographers/videographers) during events
Anticipate needs, troubleshoot issues, and ensure participant safety and comfort
Steward the physical environment to reflect intention, care, and program values
Community Partnerships & Local Ecosystem Building (15%)
Build and manage a network of aligned local partners to support community experiences.
Identify, develop, and manage partnerships with like-minded local organizations, practitioners, and community spaces
Source and coordinate event sponsors, venues, food partners, and experience facilitators (e.g., yoga instructors, meditation guides, cooking teachers, artists)
Partner with organizations to co-host events and expand reach into target communities
Curate meaningful experiences and service opportunities aligned with program themes (e.g., volunteer activations, community service partnerships)
Maintain strong, values-aligned relationships with partners to ensure quality and continuity
Collaborate with Soul Seated leadership to align partnerships with broader strategy
Experience Team Support (10%)
Enable facilitators and volunteers to deliver high-quality experiences.
Coordinate closely with facilitators and Peer Ambassadors / Small Group Leads
Reinforce a trauma-informed, culturally responsive, and inclusive environment
Support facilitator and volunteer debrief sessions and reflections
Ensure all member-facing roles are aligned, prepared, and supported
Act as a bridge between on-the-ground experience and Program leadership
Feedback, Content Capture & Continuous Improvement (5%)
Work with Brand, marketing and Social team to understand and define content capture needs
Capture and coordinate documentation of program experiences (photo, video, testimonials)
Ensure content is gathered thoughtfully and with participant consent
Share participant feedback and insights with Program and Service teams
Identify opportunities to improve operations and participant experience over time
Track attendance and engagement participant touchpoints across the full journey in internal systems (CRM)
What You Bring
What We're Looking For
Experience & Capabilities
3 –5 years of experience in event production, community management, or program operations
Event Production & Operations: Proven ability to plan and execute complex, multi-stakeholder events (e.g., multi-week programs, large-scale events, or multiple concurrent event tracks
Project & Stakeholder Management: Ability to stay organized while coordinating across teams, vendors, and partners with clarity and accountability
Community Building & Relationship Management: Skilled at building trust, fostering belonging, and maintaining strong relationships
Partnership Development: Ability to source, engage, and manage values-aligned community partners and collaborators
Communication: Clear, timely, and empathetic communication across diverse audiences
Adaptability & Execution: Comfortable operating in ambiguity and translating evolving plans into action
Attention to Detail: High standards for quality, consistency, and participant experience
Comfort working in in-person, high-touch roles with regular evening/weekend commitments
Experience working in community-based, nonprofit, wellness, or mission-driven environments
Nice to Have
Experience supporting recruitment, enrollment, or funnel-based programs
Experience in nonprofit, wellness, mental health, or purpose-driven organizations
Experience engaging Gen Z or emerging adult audiences
Experience collaborating closely with program and creative teams
What Success Looks Like
Why Join Our Journey
Role Arrangements
Employment Type: Contract
Location: San Francisco
Occasional evening / weekend events
Occasional travel to program / event locations
Compensation: monthly retainer $5760-$7040
How to Apply
Our Commitment to Equity
Soul Seated Journey is committed to building a team that reflects the communities we serve. We actively encourage applications from people of color, LGBTQ+ individuals, people with disabilities, and others who are often underrepresented in the wellness sector. We believe that diversity of experience and perspective makes our work stronger and more just.
About Soul Seated
Soul Seated Journey is a 501(c)(3) nonprofit supporting emerging adults ages 18–29 as they navigate this pivotal stage of life. We create experiences that help people better understand themselves, build meaningful connections, and move through the world with greater compassion, clarity, and steadiness. Grounded in both science and wisdom traditions, our approach brings together community, guided learning, and real-life practice. We are committed to expanding access to spaces of belonging and growth - particularly for young adults who have had less access to the kinds of support, community, and guidance that make this stage of life more navigable.